Profile
IT professional with 15+ years of experience in enterprise system administration, focusing on operational service, governance, risk and compliance, and research computing infrastructure. Expertise in Windows/Linux administration, cloud services, and automation, with proven success in maintaining high-availability systems and implementing security best practices. CISSP-certified with a strong background in technical documentation and stakeholder collaboration.
Professional Experience
IT Coordinator | Russell Labs, University of Wisconsin-Madison
January 2021 – May 2024
- Lead consultant and reconciler for all IT purchases, setup, and troubleshooting across four departments, including department cell phones, copiers, and printers.
- Provided dedicated IT support for research infrastructure across multiple labs, including server maintenance, data security compliance, and specialized hardware deployment for research projects.
- Collaborated extensively with DoIT, campus IT teams, and departmental stakeholders to implement enterprise-wide solutions and maintain service consistency across the institution.
- Successfully migrated IT inventory to the ITSM Web Help Desk and created automated service dashboards based on type, lab, and frequency of user requests.
- Designed and implemented automated workflows for user provisioning, reducing manual processing time by 90%.
- Advised and built Synology NAS stations for labs and advised on S3 backup storage.
- Led the automated onboarding and offboarding integration between HRS and Identity Access Management portal Manifest, leveraging this integration to use single sign-on for lab network VPN, printing, and data-driven listserv communications.
- Led security and patch management software updates on approximately 500 endpoints and taught lab managers comprehensive server maintenance for 36 servers.
Reporting and Analysis Coordinator | Madison College, Office of Strategic Student Solutions
January 2015 – January 2021
- Responsible for the security design, provisioning, offboarding, and monitoring of all PeopleSoft Campus Solutions, OnBase document management, and Microsoft Dynamics accounts by leading a cross-functional group of business unit representatives in the Security Assessment, Facilitation, and Enforcement team.
- Trained subject matter experts on managing their own PeopleSoft Campus Solutions modules.
- Designed a unified electronic security form in ServiceNow for the provisioning, changing, and offboarding for PeopleSoft Campus Solutions, OnBase, and Microsoft Dynamics.
- Defined requirements and helped implement a custom PeopleSoft provisioning and offboarding module that reduced Information Technology backlog from weeks to hours.
- Converted over 2200 individual GED/HSED test entries and test checks into a file batch conversion, match, and load process, thoroughly training and documenting this process remotely to non-technical end users.
- Responsible for designing, configuring, testing, and troubleshooting BI Publisher communications for enrollment confirmations, Advising and Registration, and testing required for admission.
Application Processing Supervisor | University of Wisconsin-Madison, Office of Student Financial Aid
May 2007 – January 2015
- Responsible for all estimated and actual student budgets across the entire UW-Madison campus.
- Tested new verification requirements, budget formulations, and invalid form communications in PeopleSoft Campus Solutions.
- Tested and monitored automated processes, including ImageNow to Peoplesoft checklist connector for incorrectly linked ImageNow files and queries for obstructed files in tax data entry.
- Managed any workflow changes in Perceptive Content and communicated any structural changes to developers.
- Directed tax data entry from completed financial aid applications into PeopleSoft.
Technical Skills
Infrastructure and Systems
- Windows and Linux Server Administration
- Globus Configuration and Management
- Active Directory Management
- Enterprise Network Management
Cloud & Storage
- AWS EC2 and S3
- Synology NAS Implementation
- Business Continuity/Disaster Recovery
Security
- CISSP Certification
- Palo Alto Firewall Configuration
- Identity and Access Management
Programming and Automation
- SQL Development and Management
- PowerShell, Bash, and Python Scripting
- Business Process Automation
Education & Certifications
Bachelor of Science in Secondary Social Studies Education
Drake University, Des Moines, IA
Certifications
CISSP #627190 (June 2020)
CompTIA A+ (May 2005)
Professional Training
- Qualys Vulnerability Management Training (March 2021)
- Principles of Supervision and Management, UW-Madison (June-September 2021)
- Oracle PeopleSoft SQR Query Training (May 2014)
- Gathering Business Requirements, UW-Madison (April 2012)
- Accelerated Six-Sigma, UW-Madison School of Business (May 2012)
Awards
2011 UW-Madison Classified Staff Employee Recognition Award
One of five campus-wide employees awarded out of 45 nominated by their supervisor.
